Returns & Exchanges
Lalique North America is committed to your complete satisfaction; if you are not entirely pleased with your purchase, we accept returns of unused items in their original packaging within 30 days of delivery. Please note that personalized items, fragrances, and final sale products are ineligible for return or exchange.
Initiate Your Request
Contact our Customer Service team via email or phone to obtain a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Prepare the Package
Carefully place the item in its original Lalique gift box and secure it within a sturdy shipping carton with adequate protective padding to prevent breakage.
Ship the Item
Affix the provided prepaid label to the exterior of the box and drop it off at any authorized UPS location, ensuring you retain a copy of the tracking receipt.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing