Frequently Asked Questions
Everything you need to know about Lalique's luxury collections and services.
What is the standard shipping timeframe for orders within North America?
Orders are typically processed within 2-3 business days. Standard ground shipping generally takes 5-7 business days, while expedited options are available at checkout for faster delivery.
How can I ensure my crystal items are authentic?
All authentic Lalique products purchased through our official North American store are signed with the 'Lalique' signature and accompanied by a certificate of authenticity.
What is your return policy for fragile items?
We accept returns within 30 days of delivery, provided the item is in its original packaging and unused condition. Please contact our concierge to initiate a secure return label for fragile goods.
Do you offer international shipping outside of the United States and Canada?
Lalique North America specifically services the U.S. and Canada. For delivery to other regions, please visit our international websites to ensure local compliance and shipping rates.
How should I care for and clean my Lalique crystal?
To maintain the brilliance of your crystal, we recommend hand-washing with lukewarm water and a mild soap. Avoid using abrasive sponges or placing items in a dishwasher.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.